What must an adjuster provide to an insured individual to acknowledge a claim?

To acknowledge a claim, an adjuster must provide a written response to the insured individual. This response serves as a formal acknowledgment of the claim being submitted and begins the process of evaluation and investigation. It is a critical step in ensuring transparency and communication between the insurer and the insured. Providing a written acknowledgment establishes a record for both parties, which is essential if any disputes arise later concerning the handling of the claim.

While options like a denial of the claim, a settlement offer, and a claim tracking number might be involved in different stages of the claims process, they do not fulfill the initial requirement of formally acknowledging that a claim has been received. The written response is foundational, as it assures the insured that their claim is being reviewed and that they will receive further information regarding the next steps.